Return and Refund Policy

OVERVIEW

Vashtii Return Policy

Vashtii offers a 30-day return policy, which means you have 30 days after receiving your order to request a return. This applies unless the item is damaged or incorrect. Please see Damages and issues below if this applies.

Returns will be processed for a store credit (Vashtii E-Gift Card)

In order to qualify for a return, your item must be in the same condition that you received it, unworn or unused, and undamaged. It must be in the original packaging with all tags attached. We reserve the right to reject any return.

We require a receipt or proof of purchase for all returns.

To start a return, you can contact us at Customerservice@vashtii.com or visit Vashtii Return Center.

Upon accepting your return, we'll provide you with a return shipping label, along with instructions on how and where to send it. We also offer the option to Ship with any carrier of your choice.

  No returns will be accepted unless you first submit a return request to the return center.

If you have any questions about returns, you can always contact us at  Customerservice@vashtii.com.

Please see below for Refund Policy information.

Fast delivery

30-days return

Online support

Information

1. RETURN PROCESS

  • Click Here to access the Return Portal and begin the return process.
  • Please begin your return process here.
  • You can also choose to return the item via your own insured, traceable mail.
  • Unless otherwise specified by customer service, the return shipping cost will be deducted from your store credit (Vashtii eGift Card).
  • We will deduct the original shipping cost from your refunded amount via store credit (Vashtii eGift Card).
  • As soon as your return is received, inspected, and approved, we will issue a Vashtii eGift Card to the email address associated with your order.
  • The return process could take up to 2 weeks.

Many products can be returned and often receive a refund. There are exceptions to this rule, however. Learn more about which items cannot be returned and how they are handled differently from other items in the Exceptions section.

2. DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is damaged, defective or if you receive the wrong item so that we can evaluate the issue and make it right.

  • If you have received a defective item, please contact Customer Care here within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
  • We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
  • You are entitled to a refund through Route in the event that the product arrives damaged. This does not affect your statutory rights. In the event your claim is justified, the purchase price and the shipping costs will be refunded. To request a refund, contact the customer service team by writing to us at customerservice@vashtii.com within forty-eight (48) hours of delivery. We may request photos of the product and a copy of your confirmation email. You can also file a shipping issue on Route’s app or via the web here.

     

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3. EXCEPTIONS / NON-RETURNABLE ITEMS

Below are examples of what does not quality for refunds.

  • Item(s) purchased that have not yet been delivered.
  • Unable to confirm lost or missing deliveries. When provided by the supplier, tracking is usually provided at a Flat rate. Vaishtii does offer tracking for Express deliveries.
  • In addition, we are not responsible for problems resulting from non-tracked items.
  • (Vashtii is not responsible for tracking or reimbursement of lost items once the claim has been filed with the shipping carrier.)
  • (Pants, Bras, and Lingerie), Jewelry, As is" and "Final Sale" items
  • We cannot accept returns on sale items.
  • Returns on gift cards are not accepted.
  • This is not an all-inclusive list, and there may be other select items that are not returnable, You can verify if the item is non-returnable in the product description on the web page.
  • Some Sales items, Clearance items, Discounted items can be returned with approval of customer service for store credit.
  • We recommend purchasing our shipping insurance at checkout to ensure your parcel.
  • You will be responsible for all return shipping charges unless stated by customer service. We strongly recommend that you use to purchase with Route at checkout.
  • If you use the prepaid shipping label, the cost of return shipping will be deducted from your return to cover shipping charges unless customer service has waived the fee.
  • Returned items from items labeled CC (they are subject to 20% restocking fee)
  • Route shipping is non-refundable

Contact us if you receive a non-returnable item that is damaged or defective Customerservice@vashtii.com

 

4. DEFECTIVE ITEMS

Upon receiving your order, please inspect it carefully and contact us right away if there are any defects, damage or if you receive an incorrect item so that we may evaluate the problem and make it right.

  • If you received a defective item and Route was not purchased, please contact Customer Care within 3 DAYS to let us know the problem. We will no longer be able to accept returns or replacements if we are not notified within three days of receiving the defective item. A photo of the damage/defect must accompany your email or Request in the return center.
  • Clothing that is damaged due to being handled or cared for improperly or that is sized incorrectly will not be repaired or replaced.
  • Due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions, the actual colors of merchandise may vary. There may also be differences in the patterns of clothing.
  • As a result, these situations do not qualify as defects, and the buyer is responsible for the return shipping costs
  • Please contact Customer support for information on Route shipping policies and claims.

5. EXCHANGES (if applicable)

  • Items are only replaced if they are defective or damaged.
  • You will receive instructions on where to return them.

Don't return an item before getting approval from our return center. Returns to addresses that are not listed on the return instructions will not be accepted. In the event that a package is lost due to mailing to an incorrect address or an address that is not indicated by the return center, Vashtii cannot be held responsible.

  • Because of our limited quantities and high demand, we do not offer exchanges on our products.
  • Products that have manufacturing flaws or are damaged may be exchanged or replaced if they are still available.

We will only issue Vashtii eGift Cards for returned merchandise.

6. GIFTS

  • In the event that the item was purchased as a gift and shipped directly to you, you will receive a gift credit for the value of your return. When the returned item is received, you will receive an E-Gift Card.
  • Gift givers will be refunded if the gift was not properly marked as a gift at the time of purchase, or if they had the order shipped to themselves to be given to you later.

7. SHIPPING

  • To return your product please contact Customerservice@vashtii.com or submit a claim with Vashtii Return Center for instructions on where to send the item.
  • You will be responsible for paying for your own shipping costs for returning your item unless the item is defective, incorrect, or above $50+. We will provide a prepaid shipping label upon request in the Return Center. Or select Ship with any carrier of your choice. Instructions will follow once approved.
  • Shipping costs for the original order are non-refundable.
  • If you receive a refund, the original cost of shipping and return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

8. LOST OR DAMAGED

Vashtii is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

If package protection is not purchased at checkout. Vashtii is not responsible for any lost; damaged, or stolen items.

For Route Claims

  • Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be filed within 5 days from the date and time shown by the carrier as delivered. Underwriters reserve the right to require proof of either a copy of a police report showing a report of theft or security video recording showing evidence of theft
  • Claims for packages presumed to be lost by the carrier, where the status is “not delivered” must be filed no sooner than 7 days after the scheduled delivery date for domestic shipments (and 20 days for international shipments), but not later than 30 days from the date the shipment was originally scheduled to be delivered.
  • All other claims for loss or damage should be filed as soon as discovered but in no event later than 60 days from the purchase date.

9. WRONG ADDRESS

In the event that the courier deems your address insufficient, the shipment will be returned to our facility. Once we have confirmed an updated address with you, you are responsible for re-shipping costs. In the case of a refund, the account will be credited less the shipping charge in the form of Vashtii Egift Card. This will occur as soon as the item is received by the warehouse. Please Click Here for more information. FAQ’s

10. UNCLAIMED

Shipments that are unclaimed are returned to our facility; the cost of reshipping to yourself is your responsibility.

11. CANCELING ORDERS

An order cannot be stopped once it has been confirmed for fulfillment and placed in fulfillment.

12. HOLIDAY RETURNS

Holiday ReturnsPlease inspect your order upon reception and contact us immediately if the item is damaged, defective or if you receive the wrong item so that we can evaluate the issue and make it right. • If you have received a defective item, please contact Customer Care here within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email. • We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing. • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted. • You are entitled to a refund through Route in the event that the product arrives damaged. This does not affect your statutory rights. In the event your claim is justified, the purchase price and the shipping costs will be refunded. To request a refund, contact the customer service team by writing to us at customerservice@vashtii.com within forty-eight (48) hours of delivery. We may request photos of the product and a copy of your confirmation email. You can also file a shipping issue on Route’s app or via the web here. Haven’t downloaded the app yet? Download here

If you have any questions concerning our return policy, please contact us at:

  +1 (877) 818-1690

Customerservice@vashtii.com

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