Shipping Protection Insurance
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
Route Protect is a premium package protection that offers you "peace of mind" for all of your orders at an affordable price. The Route Protect insurance premium is calculated off of the total of your products after discounts and does not include shipping, handling or taxes when performing the calculation. When you add Route Protect at checkout, you can easily file issues for lost, stolen or damaged packages in the unfortunate case that they arise. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
Note: Route Shipping Insurance refunds the cost of the item(s) alone. Shipping costs, taxes, customs/duty fees, and the Route premium are not included.