Fraud Policy

Unrecognized Charges or Orders

Do you see Vashtii charges on your credit or debit card that you don't recognize?

If you think your Vashtii account has been compromised, Click here to Contact us immediately.

In the subject, type Unauthorized Charges

Be sure to:

  • Contact us to help resolve this issue first. After you've contacted us. Get in touch with your bank.
  • Your credit card company or bank should be contacted about the unauthorized use and any charges you have disputed. In most cases, your financial institution will freeze your card and issue a replacement.
  • Reset your password immediately.
  • Delete any saved payment information.

You should change your passwords if you use the same email address and password for other websites. Your credit card may have been compromised elsewhere, for example: skimmed at a gas pump, ATM, or gas station. There are many ways for your information to get out there.

It is also advisable to never open unsolicited text messages or emails. By doing so, scammers gain access to your personal data.

We understand you would want to take every measure possible to protect your information.

If you want to close your account and start over you can close your account by contacting Customer Care.

How do I report a scam or fraud concern on my account?

Keeping copies of your charge slips and comparing them to billing statement information will help you catch fraud quickly. If you ever see unauthorized activity on your Vashtii account, you can email one of the following guest services representatives:

Vashtii customer service: Customerservice@vashtii.com

Do you believe you were a victim of a gift card scam?

If you think you’ve been the victim of a scam, immediately message Vashtii Guest Services at Customerservice@vashtii.com.

Report the situation to your local police, bank/card issuer, and the Federal Trade Commission (FTC).

Frequently Asked Questions about False Chargebacks

At Vashtii, we take false chargebacks and fraud very seriously.  

Chargeback fraud, also known as friendly fraud, occurs when a consumer makes an online shopping purchase with their own credit card, and then requests a chargeback from the issuing bank after receiving the purchased goods or services.

Our company reserves the right to pursue all legal action against you or charge you accordingly if you are caught committing fraud against Vashtii.

Filing a false charge back against Vashtii

Our company reserves the right to pursue all legal action against you or charge you accordingly if you are caught committing fraud against Vashtii. This includes, but is not limited to.

  • Blacklisted
  • Pursue legal judgement over fraudulent charge-back
  • All legal cost associated with said charge back and cost to return lost revenue that was in crude by consumer due to filing false charge back.
  • Charges for product and loss of revenue. Fee listed below will be charged and applied. Fees are assessed from the total balance at the time order was placed.
  • Transaction fee (4%)
  • Product costs (23%)
  • Marketing costs (35%)
  • Operational costs (20%)
  • Charge-back fee ($25)

What happens if I am blacklisted?

Our company has partnered with FraudLabs Pro to ensure our customer's security.
 
If you have been blacklisted, we submit your information to FraudLabs Pro to input the unwanted clients, using email addresses, IP addresses, shipping addresses, and credit card numbers, from future purchases.
 
The information is then available to the FraudLabs Pro system, which alerts other retailers in realtime that there may be a problem.

Is false chargeback illegal?

Merchants can take customers to court over fraudulent chargebacks, and many jurisdictions will pursue criminal charges for chargeback-related fraud.

Can a company sue for chargeback?

When a merchant suspects you have used chargebacks as a form of "friendly fraud", they have the right to sue you and pursue criminal charges, if necessary.

Chargeback fraud, also known as friendly fraud, occurs when a consumer makes an online shopping purchase with their own credit card, and then requests a chargeback from the issuing bank after receiving the purchased goods or services. Once approved, the chargeback cancels the financial transaction, and the consumer receives a refund of the money they spent. Dependent on the payment method used, the merchant can be accountable when a chargeback occurs

 

/frôd/
Noun

1.wrongful or criminal deception intended to result in financial or personal gain.

NOTE

  • If you file a friendly fraud before the scheduled delivery time has been reached. We will request a 3rd party to collect the money that is owed to us that was taken from your bank.
  • Please allow the full scheduled transit time to take place before filing a dispute with the bank.
  • We will fulfill all items requested and ship them out. If there is a delay or error in shipping, we will notify you.
  • Please be advised that due to Covid-19 some shipments do take longer to arrive, and without confirmed express delivery we cannot give an exact delivery time.
  • We have no control over transit once Items are sent out. We can give estimated time frames for the order but due to Covid-19, those times can increase at any time. We suggest if you need an exact time delivery. To select one of our express delivery options.
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